You may return all new, unused, standard items sold and fulfilled by Wine Cellar Soutions.com within 20 days of delivery for a refund, minus shipping costs and subject to a 20% restocking fee on product costs. Products must be returned in original packaging with all parts and accessories. Custom colors, custom fabrications and altered racks may not be returned.
Purchasers will have to contact Wine Cellar Solutions to obtain a return authorization number prior to sending there goods back to us. Please indicate on the package the RAN#. You can easily contact us at 1-877-745-9995 or simply send an e-mail to: [email protected]
Wine Cellar Solutions will help make return shipping arrangements at no cost to you if the return is a result of our error or if the product is defective.